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OUR FAQ'S

What makes your carbon fiber stand out?

Discover the finest premium carbon fiber components tailored exclusively for BMW vehicles. Our precision-fit designs are engineered to enhance both the performance and style of your BMW, offering a seamless blend of durability and aesthetic appeal.

We specialize in creating BMW-specific carbon fiber parts that elevate your driving experience while maintaining the high-quality standards you expect. Trust in our expertise to deliver components that meet your expectations, ensuring a perfect fit and superior craftsmanship every time.

What is the expected processing time for my order after it is placed?

The typical processing time for your order (in stock items) is 3-5 business days until the item ships.

Please note that some items are made to order, and the production time for these items may vary. If your order includes made-to-order items, the shipping timeline may be extended accordingly. Some items that are not made to order also have a longer shipping time, we suggest to reach out prior to ordering for a lead time if you are in a rush.

We strive to provide accurate estimated delivery times, however from time to time delays can occur. Additionally, you will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any specific questions about the shipping time for your order, please don't hesitate to reach out to our customer support team for assistance via email titansonic_exhaust@163.com

How can I contact your customer support?

You can reach our customer support team through multiple channels. The best way to get in touch with us is by emailing titansonic_exhaust@163.com. We strive to respond promptly to inquiries submitted through our email as this is our preferred contact method.

Additionally, we offer a live chat feature on our website for real-time assistance. While we do our best to provide fast responses through live chat, please note that response times may vary based on the volume of inquiries, when we are very busy we do not answer the live chat & only email.

Do you recommend professional installation for your products?

Yes, we highly recommend professional or experienced installers for our products. While many of our items can be installed at home, we want to emphasize that we are not liable for any incorrect installation or damages that may occur during the installation process. To ensure the best results and to prevent potential issues, we encourage customers to seek the expertise of professionals who are knowledgeable in the installation of our specific products. This helps to guarantee a safe and successful installation while preserving the quality and integrity of our items.